Customer Relations Officer - Premium Patient Experience (Bali, Indonesia)

Join Thomson Medical, a leader in premium healthcare services, as our Customer Relations Officer in the breathtaking island of Bali. In this pivotal role, you will be the bridge between our world-class medical care and our patients, ensuring every interaction is seamless, professional, and patient-centered.

As a Customer Relations Officer, you'll be responsible for managing and enhancing patient relationships, from initial consultation to post-treatment follow-ups. You'll use tools like Salesforce and Zendesk to streamline communication and ensure our patients receive the highest level of care and satisfaction. This is an exciting opportunity to make a tangible impact on patient experiences while growing your career in a dynamic and supportive environment.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain patient records using Salesforce, ensuring all information is accurate and up-to-date.
• Coordinate with medical staff to ensure patients receive the best possible care and treatment.
• Handle patient inquiries and complaints, resolving issues promptly and professionally.
• Organize and facilitate patient appointments, ensuring they run smoothly and efficiently.
• Provide exceptional customer service, exceeding patient expectations at every interaction.
• Collaborate with the marketing team to develop and implement patient engagement strategies.
• Analyze patient feedback to identify areas for improvement and implement necessary changes.
• Stay updated with the latest industry trends and best practices in patient relations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Minimum of 3 years of experience in customer relations, healthcare administration, or a similar role.
• Proficient in using Salesforce and Zendesk for patient management and communication.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with patients and medical staff.
• Strong organizational and time-management skills, with the ability to handle multiple tasks and priorities.
• Fluency in English, both written and spoken, is a must.
• Ability to work in a fast-paced, high-pressure environment.
• Certification in healthcare customer service or a related field is a plus.

🛠️ Keahlian

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